At Shownic, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services. By using our platform, you agree to the practices described in this policy.
Your privacy matters to us. We never sell your personal information to third parties, and we only use your data to improve your experience with Shownic.
We collect information you provide directly, information collected automatically when you use our services, and information from third parties where applicable. This includes:
Personal Identification Information: Your name, email address, phone number, and delivery address when you create an account or place an order.
Payment Information: Credit/debit card details processed securely by our certified payment partners — not stored on our servers.
Usage Data: Pages visited, time spent on the site, search queries, clicks, and browsing behaviour to help us improve our platform.
Device Information: IP address, browser type, operating system, and device identifiers to optimize your experience and detect fraud.
Communication Records: Emails, chat logs, and call records when you contact our support team, used to resolve queries and improve service quality.
The information we collect is used for the following purposes:
Processing and fulfilling your orders, including delivery and installation coordination.
Communicating with you about order status, promotions, and service updates.
Personalizing your shopping experience based on your preferences and purchase history.
Improving our website functionality, product offerings, and customer service.
Detecting, preventing, and addressing fraudulent or unauthorized activities.
Complying with legal and regulatory obligations applicable in the UAE and internationally.
Shownic does not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist in operating our business under strict confidentiality agreements. These include logistics and delivery partners, payment processing companies, IT and cloud service providers, and marketing analytics platforms.
We may also disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights or the safety of others.
We implement industry-standard security measures including SSL encryption, secure server infrastructure, and regular security audits to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to maintain the highest standards of data security, no method of transmission over the Internet is 100% secure.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is retained for the duration of your relationship with Shownic and for a reasonable period thereafter for legal and business purposes.
You have the right to access, correct, or delete your personal information at any time. You may also opt out of marketing communications, request data portability, or withdraw consent for certain data processing activities. To exercise any of these rights, please contact our privacy team at privacy@shownic.com.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
Email: info@shownic.com
Address: Unit level 13 (E) Main Office Tower, Financial Park Labuan, Jalan Merdeka, 87000 Federal Territory of Labuan Malaysia
