Policy

Monday, 20 July 2026

1. Introduction

Welcome to Shownic.

This Privacy Policy explains how Shownic, its authorised operators, and affiliated service providers collect, use, store, disclose, and protect personal information when you:

  • Visit or use our website
  • Create an account
  • Purchase a product
  • Request delivery, installation, repair, or warranty support
  • Contact our customer-service team
  • Subscribe to marketing communications
  • Participate in promotions, surveys, or campaigns
  • Interact with our advertisements or social-media pages

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

Where required by applicable law, we will request your consent before collecting or using certain information.

2. Information We Collect

We may collect information directly from you, automatically through your use of our website, or from authorised third parties.

2.1 Personal Information You Provide

The information you provide may include:

  • Full name
  • Email address
  • Telephone or WhatsApp number
  • Billing address
  • Delivery address
  • Account login information
  • Order and purchase details
  • Product registration information
  • Warranty information
  • Customer-service communications
  • Installation or repair details
  • Feedback, reviews, survey responses, and complaints
  • Marketing preferences
  • Any information included in forms or messages sent to us

2.2 Payment Information

Payments may be processed by banks, payment gateways, or other authorised payment-service providers.

We may receive limited payment information such as:

  • Payment status
  • Transaction reference
  • Payment method
  • Billing name
  • Partial card or account details where permitted

We do not normally receive or store complete payment-card information when payment is handled directly by a third-party payment provider.

2.3 Information Collected Automatically

When you access our website, we may automatically collect:

  • Internet Protocol address
  • Browser type and version
  • Device type
  • Operating system
  • Language settings
  • Approximate location derived from technical information
  • Pages visited
  • Products viewed
  • Search activity
  • Links clicked
  • Date and time of access
  • Referring website
  • Session duration
  • Website errors and performance information
  • Cookie and similar technology identifiers

2.4 Information from Third Parties

We may receive information from:

  • Payment providers
  • Delivery and logistics companies
  • Installation and repair partners
  • Authorised retailers or distributors
  • Marketing and analytics providers
  • Social-media platforms
  • Fraud-prevention or security providers
  • Publicly available sources where permitted

3. How We Use Your Information

We may use personal information to:

3.1 Process Orders

We use your information to:

  • Confirm product availability
  • Process and verify orders
  • Arrange payment
  • Issue invoices and confirmations
  • Organise delivery or collection
  • Provide installation services
  • Process returns, replacements, and refunds

3.2 Provide Customer Support

We may use your information to:

  • Respond to enquiries
  • Handle complaints
  • Provide technical assistance
  • Register products
  • Verify warranty eligibility
  • Arrange inspections or repairs
  • Maintain records of customer-service interactions

3.3 Communicate with You

We may contact you regarding:

  • Order confirmations
  • Delivery updates
  • Payment status
  • Service appointments
  • Warranty requests
  • Product-safety notices
  • Changes to our services or policies
  • Responses to your questions

3.4 Improve Our Website and Services

We may analyse information to:

  • Improve website usability
  • Understand customer preferences
  • Develop new products and services
  • Improve product descriptions
  • Evaluate campaigns
  • Diagnose technical problems
  • Monitor website security
  • Improve customer support

3.5 Marketing and Promotions

With your consent where required, we may send information about:

  • New products
  • Special offers
  • Sales campaigns
  • Competitions
  • Product recommendations
  • Store announcements
  • Relevant Shownic news

You may unsubscribe from promotional communications at any time by using the unsubscribe option provided or contacting us.

Transactional and service-related messages may still be sent when necessary to manage an order, warranty request, or customer-service matter.

3.6 Security and Fraud Prevention

We may use information to:

  • Verify identity
  • Prevent fraudulent transactions
  • Detect website misuse
  • Protect customer accounts
  • Investigate security incidents
  • Enforce our Terms of Service
  • Protect our legal rights

3.7 Legal and Regulatory Purposes

We may use and retain information when necessary to:

  • Comply with applicable laws
  • Respond to lawful requests
  • Maintain tax and accounting records
  • Handle legal claims
  • Protect customers, employees, and business partners
  • Enforce contractual rights

4. Information Sharing

We do not sell personal information as part of our ordinary business operations.

We may share information with the following parties when reasonably necessary.

4.1 Service Providers

Information may be shared with companies that provide:

  • Website hosting
  • Payment processing
  • Order management
  • Delivery and logistics
  • Installation
  • Repairs and warranty support
  • Customer-service systems
  • Email and messaging services
  • Data analytics
  • Advertising
  • Cybersecurity
  • Professional advice

These providers are expected to use the information only for authorised purposes and to protect it appropriately.

4.2 Business Partners and Authorised Sellers

When you purchase through or request assistance from an authorised retailer, distributor, service centre, or installation partner, relevant information may be shared to complete the requested service.

4.3 Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law
  • Respond to a court order or lawful government request
  • Investigate fraud or security concerns
  • Protect our rights or property
  • Protect the safety of customers or the public
  • Enforce an agreement

4.4 Business Transfers

If Shownic or part of its business is reorganised, merged, acquired, sold, or transferred, relevant personal information may be transferred as part of that transaction, subject to appropriate confidentiality and legal requirements.

5. International Data Processing

Some service providers may process or store information outside Iraq. Where this occurs, we take reasonable steps to require appropriate protection for the information, subject to applicable law and available contractual safeguards.

6. Data Security

We use reasonable administrative, technical, and physical measures to protect personal information.

These measures may include:

  • Secure website connections
  • Encryption where appropriate
  • Restricted access
  • Password controls
  • System monitoring
  • Security updates
  • Staff confidentiality requirements
  • Backup and recovery procedures
  • Service-provider security requirements

No website, internet transmission, or electronic storage system is completely secure. We therefore cannot guarantee absolute protection against every possible risk.

Customers are responsible for protecting their passwords and should contact us promptly if they believe their account has been accessed without permission.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete the purpose for which it was collected
  • Maintain order and warranty records
  • Provide customer support
  • Meet accounting, tax, and legal obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce agreements

Different categories of information may be retained for different periods. When information is no longer required, we may delete it, anonymise it, or securely restrict its use.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of certain information
  • Object to or restrict certain uses
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communications
  • Request information about how your data is used
  • Submit a complaint regarding our privacy practices

Some requests may be limited where we are required to retain information for legal, security, warranty, accounting, or contractual purposes.

We may request identity verification before processing a privacy request.

9. Children’s Privacy

Our website and products are intended for general audiences and are not designed to collect personal information directly from young children.

Where a parent or legal guardian believes that a child has provided personal information without appropriate permission, they should contact us so that we can review and address the matter.

10. Third-Party Links

Our website may contain links to payment providers, social-media platforms, retailers, service providers, or other third-party websites.

Those websites operate under their own privacy policies. Shownic is not responsible for the content, security, or privacy practices of third-party websites.

11. Cookies

We use cookies and similar technologies to operate the website, remember preferences, analyse performance, and support relevant marketing.

For more information, please review the Cookie Policy below.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, business practices, or legal obligations.

The revised version will be posted on this page with a new “Last Updated” date. Where appropriate, we may provide additional notice through the website, email, or another communication method.

Continued use of the website after an update means that the revised policy will apply to future interactions, subject to applicable law.

13. Contact Us

For questions, concerns, or privacy requests, contact:

Shownic Privacy Team
Email: info@shownic.com
Address: Unit level 13 (E) Main Office Tower, Financial Park Labuan, Jalan Merdeka, 87000 Federal Territory of Labuan Malaysia