Monday, 20 July 2026
These Terms of Service govern your access to and use of the Shownic website, online store, product information, customer-service facilities, and related digital services.
By visiting the website, creating an account, placing an order, or using any available service, you agree to these Terms of Service and our Privacy Policy.
When you do not agree with these terms, you should not use the website or place an order through it.
We may update these Terms of Service from time to time. The current version will be published on this page with the revised “Last Updated” date.
You must have the legal capacity to enter into a binding agreement or use the website under the supervision of a parent, legal guardian, or authorised representative.
When placing an order on behalf of a business or another person, you confirm that you have authority to act for them.
You may use the website only for lawful personal or business-shopping purposes.
You agree not to:
Use the website for illegal, fraudulent, or harmful activity
Provide false or misleading information
Attempt to access another customer’s account
Interfere with website security
Introduce viruses or malicious software
Copy or scrape website content without permission
Use automated systems to place fraudulent orders
Attempt to bypass payment or security controls
Misuse promotions, discount codes, or loyalty benefits
Impersonate another person or organisation
Use the website in a manner that may damage Shownic or its users
We may suspend or restrict access where we reasonably believe the website is being misused.
Some services may require an account.
You are responsible for:
Providing accurate information
Keeping your details updated
Protecting your password
Restricting access to your device
Informing us of suspected unauthorised activity
You are responsible for actions completed through your account unless the activity resulted directly from a security failure under our control.
We may suspend or close an account where information is false, security is compromised, or these terms have been violated.
We aim to provide clear and accurate information about products, including descriptions, images, specifications, dimensions, features, prices, availability, and warranty terms.
However:
Images may appear different depending on screen settings
Product colours may vary slightly
Packaging may change
Specifications may differ between models
Accessories shown in lifestyle images may not be included
Features may depend on software, region, internet access, or third-party services
Minor errors may occasionally appear
Customers should review the complete product details before ordering.
Prices are displayed in the currency stated on the website and may include or exclude taxes, delivery, installation, or other charges as indicated during checkout.
We may change prices at any time before an order is accepted.
When a product is listed at an obviously incorrect price because of a technical or administrative error, we may:
Contact you to confirm the correct price
Cancel the affected order
Issue a refund where payment has already been collected
Promotional pricing is available only during the stated campaign period and may be subject to stock limitations or additional conditions.
Products are subject to availability.
Adding an item to a shopping cart does not reserve it. Availability is normally confirmed when the order is reviewed and accepted.
When an ordered product becomes unavailable, we may:
Contact you with an estimated availability date
Offer a suitable alternative
Remove the unavailable item
Cancel the affected order
Issue an applicable refund
When you place an order, you are making an offer to purchase the selected products under these terms.
An automated order confirmation acknowledges that we have received your request. It does not necessarily mean that the order has been finally accepted.
An order is accepted when we confirm acceptance, begin processing the order, dispatch the product, or provide another clear confirmation.
We may contact you to verify:
Customer identity
Telephone number
Delivery address
Payment details
Product selection
Order quantity
Suspected fraudulent activity
An order may be delayed or cancelled when we cannot complete the required verification.
Available payment methods will be displayed during checkout and may include:
Online card payment
Bank transfer
Payment link
Cash on delivery
Other approved payment methods
Available methods may vary by location, order value, product, and delivery option.
You confirm that you are authorised to use the selected payment method.
Orders may be cancelled when payment is:
Declined
Reversed
Unauthorised
Incomplete
Flagged for security review
Not received within the required period
Cash-on-delivery orders may be subject to:
Location limitations
Maximum order values
Telephone verification
Additional service charges
Restrictions for selected products
Customers should prepare the required payment amount before delivery.
Delivery is available only to the locations supported by Shownic or its delivery partners.
Certain remote locations may require additional charges or longer delivery times.
Any delivery date or time provided is an estimate unless expressly confirmed as guaranteed.
Delays may occur because of:
Product availability
Address verification
Payment verification
Weather
Traffic
Public holidays
Security restrictions
Government requirements
Carrier delays
Events outside our reasonable control
We will make reasonable efforts to provide updates when a significant delay becomes known.
You are responsible for:
Providing a complete and accurate address
Providing a working telephone number
Ensuring someone is available to receive the delivery
Confirming access requirements
Checking doorway, staircase, lift, and installation-space dimensions
Obtaining building or property permissions where required
Additional delivery charges may apply when delivery fails because of inaccurate information, restricted access, or customer unavailability.
Customers should inspect the external packaging and product condition at delivery.
Visible damage, missing items, or incorrect products should be reported immediately to the delivery team and Shownic customer service.
Signing a delivery document without noting visible damage may affect our ability to investigate the matter.
Installation may be:
Included
Available at an additional charge
Provided by an authorised partner
Unavailable for certain products or locations
Customers should not operate products requiring professional installation before installation is completed correctly.
Unauthorised or incorrect installation may affect performance, safety, and warranty coverage.
Returns and refunds are subject to the Shownic Return and Refund Policy, product condition, applicable warranty terms, and applicable law.
A return request may be accepted when:
The wrong product was delivered
The product arrived damaged
The product has a verified manufacturing defect
The product remains unopened and qualifies under the applicable return policy
A return is otherwise required by applicable law
Subject to applicable law, a product may not qualify for return when:
It has been installed or used
It has been damaged after delivery
Accessories, packaging, manuals, or serial labels are missing
The return period has expired
The product was customised or specially ordered
The issue resulted from misuse or incorrect installation
The product is a hygiene-sensitive item that has been opened
The product was sold as clearance, display, or final sale with the condition clearly disclosed
Before returning a product, contact customer service and provide:
Order number
Customer name
Product model
Serial number where applicable
Description of the issue
Photographs or videos where requested
Proof of purchase
Products should not be returned without receiving the required instructions or authorisation.
Returned products may be inspected before a refund, exchange, or repair is approved.
The inspection may confirm whether the issue is related to:
Manufacturing
Delivery damage
Installation
Misuse
Accidental damage
Normal wear
External electrical conditions
Another excluded cause
Approved refunds will normally be issued through the original payment method where possible.
Processing time may depend on the bank, card provider, payment gateway, or payment method.
Delivery, installation, and service charges may be non-refundable unless the return resulted from our error or applicable law requires otherwise.
Products may be covered by a manufacturer, distributor, or Shownic warranty.
The applicable warranty period and coverage will be stated on the product page, invoice, warranty card, product packaging, or other official document.
Warranty service may require:
Original proof of purchase
Product model and serial number
Completed warranty registration
Inspection by an authorised technician
Use according to the product manual
Installation by an authorised technician where required
Subject to the specific warranty terms and applicable law, warranty coverage may not apply to damage caused by:
Misuse
Negligence
Accidents
Unauthorised repairs
Incorrect installation
Incorrect voltage
Power surges
Water, fire, pests, or environmental conditions
Commercial use of a domestic product
Failure to follow maintenance instructions
Normal wear and tear
Consumable parts
Cosmetic damage that does not affect operation
Removal or alteration of a serial number
Depending on the product and issue, an approved warranty claim may result in:
Inspection
Repair
Replacement of a component
Product replacement
Another remedy required by applicable law
Replacement products or parts may be new or equivalent in performance, subject to availability and applicable warranty terms.
Promotions may be subject to separate conditions, including:
Start and end dates
Minimum order values
Eligible products
Customer limits
Location restrictions
Stock availability
Excluded items
Unless stated otherwise, promotional codes cannot be exchanged for cash, transferred, or combined with another offer.
We may cancel a promotion or reject its use where there is fraud, technical misuse, or violation of the stated conditions.
The website may contain links to third-party websites or use services provided by payment companies, delivery partners, map providers, video platforms, social networks, and other external organisations.
Shownic does not control every third-party service and is not responsible for its content, availability, policies, or independent actions.
Use of a third-party service may be subject to separate terms and privacy policies.
To the maximum extent permitted by applicable law:
The website is provided on an “as available” basis
We do not guarantee that the website will always be uninterrupted or error-free
We are not responsible for losses caused solely by events outside our reasonable control
We are not responsible for damage caused by customer misuse, unauthorised repair, or incorrect installation
We are not responsible for third-party websites or services
We are not responsible for indirect, incidental, or consequential losses where such exclusions are legally permitted
Where liability cannot legally be excluded, it will be limited only to the extent permitted by applicable law.
Nothing in these terms excludes or limits rights or liabilities that cannot legally be excluded, including any mandatory consumer rights that may apply.
To the extent permitted by law, you agree to be responsible for losses, claims, or expenses arising from:
Your unlawful use of the website
Your violation of these terms
Fraudulent information provided by you
Your infringement of another person’s rights
Misuse of your account under your control
This section does not apply where the matter resulted directly from Shownic’s own unlawful conduct or negligence.
The website and its content are owned by or licensed to Shownic.
Protected content may include:
Brand names
Logos
Product photographs
Videos
Graphics
Page designs
Text
Product descriptions
Software
Icons
Downloadable materials
You may view and use the website for personal, non-commercial shopping purposes.
You may not reproduce, modify, publish, distribute, sell, scrape, license, or commercially exploit website content without prior written permission.
Third-party trademarks displayed on the website remain the property of their respective owners.
When you submit a review, photograph, comment, or other content, you confirm that:
The content is accurate and based on your genuine experience
You have permission to submit it
It does not violate another person’s rights
It is not unlawful, abusive, misleading, or defamatory
It does not contain harmful software or unauthorised advertising
You grant Shownic permission to display, reproduce, and use submitted content for website, customer-service, and promotional purposes, subject to applicable law and our Privacy Policy.
We may remove content that violates these terms.
We may temporarily suspend, modify, or discontinue part of the website for:
Maintenance
Security
Technical updates
Business changes
Legal or regulatory reasons
Events outside our reasonable control
We are not required to maintain every feature permanently.
Shownic will not be responsible for delays or failure caused by events beyond its reasonable control, including:
Natural disasters
Severe weather
Fire
Flood
War
Civil disturbance
Government action
Import restrictions
Transport disruption
Labour disruption
Internet or electricity failure
Supplier interruption
Public-health emergencies
Where possible, we will take reasonable steps to reduce the effect of such events.
These Terms of Service are governed by the applicable laws of the Republic of Iraq, without prejudice to any mandatory consumer protections that may apply.
Disputes should first be raised with Shownic customer service so that the parties can attempt to resolve the matter directly.
When a dispute cannot be resolved informally, it will be submitted to the competent courts of Iraq, unless applicable law requires another procedure or jurisdiction.
When any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
The invalid provision will be interpreted or adjusted only to the minimum extent necessary to make it valid where legally possible.
A delay or failure by Shownic to enforce a provision does not mean that the provision or any related right has been waived.
These Terms of Service, together with the Privacy Policy, Cookie Policy, Return and Refund Policy, warranty conditions, and any additional terms shown during checkout, form the agreement between you and Shownic concerning use of the website and online purchasing services.
We may revise these terms to reflect changes in:
Website features
Products or services
Payment methods
Delivery arrangements
Business operations
Legal requirements
The revised terms will be published with a new “Last Updated” date.
Changes will not normally alter an already accepted order unless required by law or agreed with the customer.
For questions about these Terms of Service, orders, deliveries, returns, or warranties, contact:
Shownic Privacy Team
Email: info@shownic.com
Address: Unit level 13 (E) Main Office Tower, Financial Park Labuan, Jalan Merdeka, 87000 Federal Territory of Labuan Malaysia